FAQ

ABOUT PAYMENT

Q.How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q. What Types of Payment Methods accepted?

  1. Cash, Bank Transfer, CDM, Online Banking, Debit / Credit Card and COD.
  2. Invoice / Cheque / Offline Bank Transfer
  3. Bank : <<MAYBANK>>
  4. Bank Account : <<564388563086>>
  5. Account Name : <<ELLINA SOLUTION>>
  6. After you made the payment, please send us the payment details of :
  • Bank Name :
  • Banking Date :
  • Banking Time :
  • Banking Reference No :
  • Total ammount you have paid :
  • Your Order :
  • You may send the receipt through our whatsapp number. << http://www.wasap.my/6018 3900370/Payment >>Note: Your purchased products will not be delivered until we have this confirmation.

 

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

  1. Please send an email to our customers service email at <<ellinasolution@gmail.com>> with the message title “Request to cancel order” in order to inform us about the cancellation order.
  2. Orders that are in shipping or shipped will not be cancel.

 

ABOUT SCARF

   

Q

How much quantity in 1 cordi

 

There is 20 pcs in 1 cordi.

   

Q

If I buy wholesale, can I choose the colour?

 

We often give 20 different colour to make it easier for you to sell.

   

Q

The Scarf details for example Material & Size ?

 

You can refer to our website ellina.com according to the type of scarf.

   

Q

Do the color same every time I order wholesale.?

 

The colors will change, but if you want you can request the same colour.

   

Q

Will I get a free gift if I buy wholesale ?

 

Depending on the current Promotion.

   

Q

Is the stock ready?

 

Yes ready stock, we will pos at the same day.

   

Q

Can I mix with different types of SCARF?

 

Yes you can.

   

Q

The color on the image is the same as the SCARF that I will receive?

 

The colors are 98% and 2% different due to camera and light factors.

   

Q

How do I want to know if a stock still exists?

 

You can refer to admin first.

   

Q

If my scarf have any damage can I return the scarf back?

 

Yes you can. Please refer to our Return and Exchange Policy.

ABOUT POSTAGE

Q             When my item will be post?         

  • All orders will be mailed the same day if payment is received before 12 midday.                               
  • Payment after 12 o'clock, will be mailed in the next business day
  • There are no posts on Saturday and Sunday.

                               

Q             What company post My item?

  • We use POS LAJU + insurance of the goods delivered.

                               

Q             It's okay if I want to wear or change other Post company than a POS LAJU?

  • Yes You can, but at your own risk.

                               

Q             What the timeframe is the delivery ?

  • Peninsula: 1-2 days working. Sabah / Sarawak: 2-4 business days

                               

Q             How do I know the status of my shipment?

  •  "Rate Post: https://www.poslaju.com.my/track-trace-v2/
  • Other: https://www.tracking.my/"

                               

Q             What is the minimum wholesale purchase?

  •  If you buy wholesale with us, you can buy as low as 1 / 2kodi: 10s .                          

Q             How much is The Shipping Charge?

  • "Depending on the type of SCARF and location, please consult the admin for more details
  • Please also refer to the FREE SHIPPING promotion".